Help center
Shipping policy
TENGEN PET provides secure, traceable delivery nationwide.
On this page
Coverage
• Mainland China
• No direct shipping to HK/Macao/Taiwan or overseas yet
• Remote areas may need 1–3 extra days
Delivery time
• In-stock: ships in 1–2 business days
• Arrival: usually 2–5 business days
• Peak seasons may delay slightly
Shipping fees
• Free shipping over ¥499
• Standard fee below ¥499
• Return shipping depends on the reason