Help center

Sign in and open My orders to view status, shipping, and totals. After payment, the order detail page shows a timeline.

You may request a return within 7 days of delivery if the item is unused and in original packaging. See the returns article for details.

We ship across mainland China. In-stock items usually arrive in 2–5 business days; remote areas may take longer.

Contact WeChat or email support before shipment. Shipped orders follow the returns process.

Use the size chart on the product page and measure neck, chest, and back length before ordering.

Avoid washing leather; use conditioner. For fabric items, hand wash or gentle machine wash and air dry.